Refund policy
Returns and Refund Policy
ALL SALES FINAL ( Due to sanitary purpose for all customers)
NO CANCELLATIONS ONCE ORDER IS PLACED!!!!!!!!!!
Customer Service Hours
MON. - FRI. 11 am - 5 pm EST
MON. - FRI. 11 am - 5 pm EST
If you have any concerns please email us at customercare@alaisbranche.com before you purchase with any questions!!!
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@alaisbranche.com.
Shipping
To return your product, you should email first.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach us, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.